Have you ever been asked the meaning of something very obvious? Like, What is the meaning of WASTE?. If you have, then that makes two of us. In one of my Quality Management classes, my lecturer – Dr Lindsey asked “What do you understand by WASTE”? I remember a class mate of mine  (Collins) answered…

TQM stands for Total Quality Management. TQM is based on all members of an organization or business participating in improving processes, products, services and the culture in which they work” (American Society for Quality). British Standards Institution went further to describe it as “A management philosophy and company practices that aim to harness the human…